FAQ - KING KONG DRILLS LIMITED

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How to Use Frequently Asked Questions?

You can click the Plus button to see the answers, and you can contact us: info@drilling-tools if you have other questions.

  • What’s the type of your company, manufacturer or distributor?
  • What’s your production period for an order?
  • How do you guarantee your product quality?
  • How about your after services?
  • Do you have customized service and OEM service?
  • What is your terms of payment?
  • How can I trust your company?
  • What if my question is not listed here?
What’s the type of your company, manufacturer or distributor?

We are the Manufacturers of Top Hammer drilling tools, DTH Drilling tools, Exploration drilling tools and Cutting picks etc. We have 3 factories which located in Shandong province, Hubei Province and HeBei Province. We are also cooperating with Kaishan group and we are their Authorized dealers for Air compression and Drill rigs. Surely we also produce the drilling tools for them.

What’s your production period for an order?
  • Top Hammer Drilling Tools: 3-5 days if products are in stock, 15-20 days if products are not in Stock. We also can decrease the produce time if your demands are urgently but please tell us before we making the contract.
  • Down The Hole Driling Tools: 3-5 days if products in Stock, 7-10 days for normal size goods are not in stock. 15-20 days for customized goods.
  • Exploration Drilling Tools: 2 days if products are in stock, 7-10 days if products need to be produced.
  • Rotary Drilling Tools: 3 days if tools are in stock, 20-25 days if tools need to produce.
  • Picks and Cutting Tools: 3 days if tools are in stock, 15 days if tools need to produce.
  • Air Compressor and Drill rigs: About 30-40 days after confirming the contract.
  • Drilling Spare Parts: 30-40 days after confirming the contract.
How do you guarantee your product quality?

We have passed ISO9001, and have a perfect video surveillance system covering the entire factory, which can view every link of production, quality inspection, and warehousing. Our own experienced QC will inspect and test every single product quality for every order before shipping.

But we still suggest you to make a trial order firstly to test our quality and performance, then we can discuss the formal order according to the sample’s feedback.

In addition, we have a lot of dealers and agents in different markets and you can contact them directly to ask our quality performance.

How about your after services?
  • Our sales team will respond to your question within 24 hours(Holidays Excluded).
  • Technical Support will be available at any time.
  • Free replacement will provide once the failure is confirmed caused by our product quality.
Do you have customized service and OEM service?

We can make customized products according to customers’ requirements including the color, mark, stickers, packages etc. For some products, we need the product drawings or samples.

What is your terms of payment?
  • Payment less than US$8000.00: 100% in advance.
  • Payment more than US$8000.00: 30% T/T in advance, balance before shipment.
  • We could accept L/C for the payment of more than US$16000.00, with a deposit.
  • The payment terms will be much better after becoming our Agents or dealers, Welcome to discuss with us.
How can I trust your company?

Our company has been certificated by the Chinese government, and you can check our company credit on Chinese government website “National Enterprise Credit Information Publicity System”. We have passed ISO9001 and verified by TÜV Rheinland.

We also welcome you can come to visit us and meet us face to face.

What if my question is not listed here?

Oh! We are so sorry to hear that! Please visit our contact us page and fill-up the form with your question. We promise to revert with the answer once receiving your messages.



important note

Need Support?

Please contact us: info@drilling-tools.com if you have demands or doubts.

Vision to Plan

7*24 hours Serives to promise we can give you timely feedback.

Plan to Market

Provide drilling tools to all over the world and develope agents in different markets.

Market to Growth

Energistically scale future-proof core competencies vis-a-vis experiences.


KING KONG DRILLS

Headquarters

The Mainly factory of Drilling Tools in China
+86 176 3857 1343

www.drilling-tools.com

info@drilling-tools.com

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